Before you turn on the B2C Shopper Agent, enable these required licenses.
Required Licenses
- B2C Commerce
- Service Cloud or Sales Cloud in Enterprise or Unlimited editions
Required Add-on Licenses
- Agentforce Add-on
- Agentic Commerce Search Add-on
- Supported Editions for Messaging
Important Product discovery and search in the B2C Shopper Agent are powered by
Agentic Commerce Search. Complete Agentic Commerce
Search onboarding before you set up the Shopper Agent. Cart and checkout capabilities don't
require Agentic Commerce Search.