Starting with Salesforce B2C Commerce Version 26.5, the default user interface is Salesforce Cosmos Design. The Cosmos UI includes interactive circular motifs, improved fonts and icons, inviting cues, and higher contrast colors.
Cosmos also incorporates the App Switcher and provides customizable navigation and contextual insights. If you're using an earlier version of the Business Manager UI, you can update your UI to Cosmos or keep your existing version.
B2C Business Manager Cosmos UI: Compatibility
- Are existing Business Manager cartridges compatible with the Cosmos UI?
Yes. All Business Manager cartridges are compatible with the Cosmos UI.
- Can I switch to an earlier UI style?
Yes. To switch to an earlier UI style, in Business Manager, select My . This setting applies only to the overall look of the UI for your user profile. It doesn't change the appearance of an instance-level feature page, which is controlled by the relevant feature switch.
- Is the Modern Cosmos UI built on CRM Core App and Lightning Web Runtime
(LWR)?
No. B2C Commerce uses a unified design language to update elements and UI components with Salesforce CRM Core App and LWR, but it's built with different technology.
B2C Business Manager Cosmos UI: Customizing Apps and Navigation
- Do I need a special role or permission to see or use the Merchandising
Template?
No special permissions are required. However, the modules that you see are based on your assigned permissions.
- Can I still open modules that aren’t in the Merchandising Template?
Yes. You can use any module that you have permission to access.
- Can I add any Business Manager module or only a predefined set to my
custom apps?
You can add all Business Manager modules that you have access to based on your permissions.
- Can I have more than one custom app at the same time, for example,
Merchandising and Administration?
Yes. You can create multiple custom apps in Business Manager.
- Can I give two custom apps the same name?
No. Each custom Business Manager app requires a unique name within your user account. You can’t leave the name field blank.
- Can I add multiple modules to a section at one time in a custom app?
Yes. Next to the section, click the ellipsis and select Add pages. The window lists the modules that you have permission to access. Select the modules that you want to add.
- Can I rename modules or sections in my custom apps?
You can rename sections, but you can't rename modules.
- Can I hide or remove modules I don't use?
You can remove sections and their modules from the left navigation. You can also move modules between sections.
- Can I add or move modules within Merchant Tools or an Administration
app?
No. You can add, move, or reorder pages and modules only within a custom Business Manager app.
- Do my edits apply only to me or to everyone in my organization?
Your changes in a custom app apply only to your user account and aren't available to other users. Your edits are specific to your instance and aren't shared between instances for the same user account.
- How do I switch back to the full Merchant Tools or classic navigation
experience?
Open the App Launcher, and switch to Merchant Tools or Administration.
- How do I undo or reset a custom app?
To reset a custom app, delete its sections.
- Can I rename or delete Merchant Tools or Administration apps?
No. You can’t rename or delete these apps. You can only rename or delete custom Business Manager apps.
- If I accidentally delete a custom Business Manager app, can I recover
it?
No. You can’t restore a deleted custom Business Manager app.
- How do I start using the Commerce Agent Help Chat?
To enable Commerce Agent Help Chat, see Guide Your Users Through Commerce Tasks with Commerce Agent Help Chat.
B2C Business Manager Cosmos UI: Support and Feedback
- How do I report problems?
Contact Salesforce Customer Support to report functional issues with the Business Manager UI.
- Can I request enhancements or features?
Yes. Request feature enhancements through the IdeaExchange.