All users can view live B2C Commerce sales metrics, such as the number of orders and baskets created.
Orders
The Orders metric is the number of orders created across all sites per minute. The report doesn’t update for failed or canceled orders.
Use cases:
- Understand normal order rate patterns to discover when there are irregularities.
- To monitor sale events, track Order Rates in real time during a sale event.
- Correlate the sales metrics with performance metrics to understand any unexpected order rate drops.
Basket Creations
The Basket Creations metric is the number of baskets created across all sites per minute.
Use cases:
- To monitor sale events, track real-time basket creation. This metric indicates general user behavior and helps track conversions.
- Compare basket creations with storefront requests and session rates. If there's a 1:1 relationship between these measures, it often means that there’s a bug in the code that creates empty baskets per request or session.
Basket Updates
The Basket Updates metric is the number of basket updates, which include products added or removed, across all sites per minute.
Use cases:
- To monitor sale events, track real-time basket update rates. This metric indicates general user behavior and helps track conversions.
- Correlate requests and basket metrics to get insight into the ratio of users adding products to their cart.