While you use a separate system to process orders, you can also use Business Manager for initial order creation and to manage order-related processes in B2C Commerce.
- Find Orders
After an order is created in the storefront, view order details in Business Manager. Search using simple or advanced search parameters, or search by multiple order numbers. B2C Commerce performs full text case-insensitive search. - Update Orders
You can update a B2C Commerce order after it's submitted. For example, you can correct customer information or change the status. If you use Salesforce Order Management (SOM), then after an order is sent to Order Management, manage it there. - Cancel Orders
You can cancel an order that is in New, Open, or Completed Status. You can't cancel a failed order. To cancel an order associated with active post-processing objects, such as shipping orders, returns, or appeasements, you must cancel them. If you use B2C Commerce Order Management, then after an order is sent to Order Management, manage it there. - Resubmit Orders to Order Management
If B2C Commerce failed to submit an order to Order Management, or a submitted order is missing information, you can manually resubmit it. You can only resubmit orders that are in Sending or Accepted status and have not yet been allocated. - Delay Order Exports for B2C Stores
To await the results of asynchronous actions on an order, you can delay order exports. - Track Changes: Shipping Orders, Invoices, or Returns
After you integrate automated order routing and payment processing capabilities into B2C Commerce, track changes by these jobs on shipping orders, invoices, or returns by individual order in the Business Manager Ordering module. On the Order details page, the Shipping Orders, Invoices, and Returns tabs appear only when an order contains a shipping order, invoice, or return, respectively. The information on these tabs is read-only. - Delete Orders
You can delete a B2C Commerce order that has an order status of Created, Canceled, Replaced, or Failed, or that has an export status of Exported, and that has no associated replacement order. Deleting an order doesn't delete the data stored in Salesforce Order Management or in any external order management system.