Customer Data Snapshots in B2C Commerce

Business Manager provides the ability to export “snapshots” of customer (shopper) data, including orders, lists, and other data. This is useful when you want to delete customer data from the system but retain an archive of it. A snapshot can include different selections of data related to one or more customer accounts.

Note Data from some systems (such as B2C Commerce Einstein) is retrieved asynchronously and can be unavailable when a snapshot is initiated. Therefore, the snapshot generation process can take up to nine days.

The data is exported to WebDAV as a set of files. Each file contains one type of data (customer profile data, order data, list data). The number of files depends on the types of data relevant to the exported records and on the number of sites involved. Access the files directly through WebDAV or via the History tab on this page.

Note If a file is empty, or isn’t present, then no relevant data of that type was found for the snapshot.

Reimport files that match standard import types. Other files can’t be directly reimported.

Use Business Manager to:

• Export a customer data snapshot
• Retrieve a customer data snapshot