Account administrators can use Account Manager to reset a user's account. This operation is useful if the user forgets their password or if you want to unlink an Account Manager account from a Salesforce account. When you reset a user's account, you put the account in the same state it was in when it was initially created. The user must reactivate the account.
Which Salesforce Commerce Product Do I Have?
- Log into Account Manager.
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Click User.
The Users page opens, showing a list of accounts.
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Click Reset next to the user whose account you want to
reset.
A dialog box opens, asking you to confirm that you want to reset the user's account. If you click Cancel, the reset operation is canceled, and the user's account isn't modified.
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Click OK.
Account Manager resets the user's account. If the account is linked to a Salesforce account, Account Manager cancels the link. Account Manager sends a message to the user’s email address. This email message contains an activation URL, which serves as a starting point for the user to activate the account. Account Manager also shows, in the Users page, a text message next to the user's account. This text message indicates that the user's account was successfully reset; it also includes the activation URL sent to the user's email address.
Note if a user is re-activated, they are required to register a verification method for multi-factor authentication (MFA) with Account Manager once, to complete the linking.