Change Your Account Password in B2C Commerce

You are required to change your password every 90 days. Define a new password even if your existing password expired. After a password has expired, you can attempt to log in six times to set a new password before your account is temporarily locked. After you successfully log in with an expired password, immediately reset your password.

Which Salesforce Commerce Product Do I Have?

Note To improve security, if a user is logged in and resets their password, their session is automatically invalidated. To continue their session, the user must log in again.

This procedure works only when your Account Manager account is not linked to a Salesforce Identity account.

1. Log into Account Manager.
2. Click Password.
3. In the Current Password field, reenter your current password.
4. In the New Password field, enter your new password.
   Minimum password requirements include:

   • Character length 7. Some organization require more
   • 1 alpha character
   • 1 upper case character
   • 1 digit character
   • 1 special character

   As you enter characters, the page gives you feedback about the security strength of your password.

5. In the Confirm Password field, reenter your new password.
6. Click Change Password.