Salesforce Docs Portal

Create a Folder for Article Reports

Create a public folder where you can store article reports for your users.

Required Editions

Available in: Salesforce Classic and Lightning Experience

Salesforce Knowledge is available in Essentials and Unlimited Editions with Service Cloud.

Salesforce Knowledge is available for an additional cost in: Professional, Enterprise, Performance, and Developer Editions. For more information, contact your Salesforce representative.

User Permissions Needed
To create or update custom report types: Manage Custom Report Types
To create a public reports folder: Manage Public Reports
  1. In the Report Folder section of the Reports tab, click Create New Folder.
  2. Enter Article Reports in the Folder Label field.
  3. Optionally, modify the Group Unique Name.
  4. Choose a Public Folder Access option.
    Select read/write if you want users to be able to add and remove reports.
  5. Choose a folder visibility option.
  6. Click Save.

Reports you store in this folder are available on the Reports tab.