Learn about the Salesforce editions, products, and licenses required for CSI Score.
Supported Editions
CSI Score is available in these editions:
- Enterprise Edition
- Performance Edition
- Unlimited Edition
Required Salesforce Products
CSI Score requires these products to be available in your Salesforce org:
- Data 360
- Tableau Next
Required Beta Access
CSI Score is a beta service. Contact your account executive or Salesforce representative to request information about CSI Score.
Important CSI Score is a differentiated Salesforce offering
from Agentforce Service's Customer Signals Intelligence offering.
Data Space Requirements
CSI Score works only with the default data space in Data 360. If you've multiple data spaces configured, make sure that the data and the C360 Semantic Model that power CSI Score resources are available in the default data space.