Enhance Scoring Logic in Custom Semantic Model

Adapt the semantic model that you created by extending or cloning the CSI Score semantic model based on your company's requirements. Data 360 provides all the customization options to add data sources, adjust score weights, or create scores. The customization options available to you differ based on whether you cloned or extended the installed CSI Score semantic model.

Required Editions

View supported editions

Customization Options Available with Extended vs. Cloned Semantic Model

Customization Option	Extended Model	Cloned Model
Add data sources	Yes You can add data model objects (DMOs) to your model. If Salesforce adds a new DMO in a future update, your model automatically gains access to it.	Yes You can add DMOs to your model. Contains a copy of the DMOs as they existed in the parent model at the time of cloning.
Add metrics & KPIs	Yes You can add metrics and KPIs to the model.	Yes You can add metrics and KPIs to the model.
Add calculated fields	Yes You can create formulas to introduce custom logic or replace existing scores.	Yes You can create formulas and logic specific to this clone.
Modify inherited metrics	No Existing metrics are read-only.	No Existing metrics are read-only.

Customization Option

Extended Model

Cloned Model

Add data sources

Yes

You can add data model objects (DMOs) to your model.

If Salesforce adds a new DMO in a future update, your model automatically gains access to it.

Yes

You can add DMOs to your model.

Contains a copy of the DMOs as they existed in the parent model at the time of cloning.

Add metrics & KPIs

Yes

You can add metrics and KPIs to the model.

Yes

You can add metrics and KPIs to the model.

Add calculated fields

Yes

You can create formulas to introduce custom logic or replace existing scores.

Yes

You can create formulas and logic specific to this clone.

Modify inherited metrics

Existing metrics are read-only.

Data 360 Resources for Semantic Model Customizations

Customization Option	Resource	Example Scenarios
Add data sources to the custom semantic model and build relationships between data sources	Manage Data Objects in Tableau Semantics Relationships in Tableau Semantics Logical Views in Tableau Semantics	Add a custom SLA Violations DMO and relate it to the Account DMO. Use the new DMO to create a risk KPI that automatically lowers the customer health score when missed support deadlines exceed a threshold.
Add calculated fields for new dimensions and measures	Manage Calculated Fields Parameters in Tableau Semantics	Create a Sentiment Score v2 calculated field that modifies the standard Sentiment Score (SENT) logic. For example, you can adjust the formula to increase the weight of the Negative Sentiment component from 0.5 to 0.7 to flag at-risk customers earlier.
Use calculated fields to create metrics and KPIs	Metrics in Tableau Semantics	Build a Churn Probability KPI to aggregate custom risk factors and external usage data to provide a single predictive score.