Requirements for Analytics for Subscriber Lifecycle Management Data

Before you create Analytics for the Subscriber Lifecycle Management app, ensure that your data meets these specific requirements. Otherwise, the data fails the CRM Analytics check and you see an error message.

Available in: Enterprise, Performance, and Unlimited Editions where Media Cloud is enabled

• Ensure that at least one record exists in each of these objects:
  • Assets
  • Account
  • Case
  • Product

• Import data from an external source. for Payment and Usage metrics to appear in relevant dashboards

  • For information on importing payment data, see Import Media_Payment Data to Analytics for Subscriber Lifecycle Management App.
  • For information on importing usage data, see Import Media_Usage Data to Analytics for Subscriber Lifecycle Management App.

• Import Payment Data to Analytics for Subscriber Lifecycle Management App
  Import payment data from an external source to the Analytics for Subscriber Lifecycle Management app to show payment metrics in relevant dashboards.
• Import Usage Data to Analytics for Subscriber Lifecycle Management App
  Import usage data from an external source to the Analytics for Subscriber Lifecycle Management app to show usage metrics in relevant dashboards.