Searchable fields for Case Salesforce Classic include various standard and custom fields that are relevant to the case. These fields can depend on an organization's configuration and customization.
Required Editions
| Available in: Salesforce Classic |
| Available in: Group, Professional, Enterprise, Performance, Unlimited, and Developer Editions |
| Searchable Fields | Sidebar Search | Advanced Search | Standard Lookup Search | Global Search |
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| Case Comments |
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Case Number (You don't need to enter leading zeros.) |
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| Description |
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| Subject |
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| Web Company (of person who submitted the case online) |
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| Web Email (of person who submitted the case online) |
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| Web Name (of person who submitted the case online) |
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| Web Phone (of person who submitted the case online) |
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All custom auto-number fields and custom fields that are set as an external ID (You don't need to enter leading zeros.) |
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| All custom fields of type text, text area, long text area, rich text area, email, and phone |
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