---
schema_version: "1"
id: feb67690ed41582045a23a22d92ed1372a36042a778a0ff6c2bdd9bf1a42f3d7
title: "Searchable Fields: Case"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/search_fields_case.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.search_fields_case.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e812f2990744368ed56b1f8243fbb0b45071e3d9386348e3adacc2168d8aa259
description: Searchable fields for Case Salesforce Classic include various standard and custom fields that are relevant to the case. These fields can depend on an organization's configuration and customization.
products:
  - Cross Cloud
release: "264"
---
# Searchable Fields: Case

Searchable fields for Case Salesforce Classic include various standard and custom fields that are relevant to the case. These fields can depend on an organization's configuration and customization.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Group</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col>
          <col>
          <col>
          <col>
          <col>
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d28654e80">Searchable Fields</th>
            <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d28654e83">Sidebar Search</th>
            <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d28654e86">Advanced Search</th>
            <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d28654e89">Standard Lookup Search</th>
            <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d28654e92">Global Search</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Searchable Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d28654e80 ">
              <samp class="parmname">Case Comments</samp>
            </td>

            <td data-label="Sidebar Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e83 ">&nbsp;</td>

            <td data-label="Advanced Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e86 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Standard Lookup Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e89 ">&nbsp;</td>

            <td data-label="Global Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e92 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Searchable Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d28654e80 ">
              <p>
                <samp class="parmname">Case Number</samp>
              </p>
              <p style="margin-bottom:0;">(You don't need to enter leading
                zeros.)</p>
            </td>

            <td data-label="Sidebar Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e83 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Advanced Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e86 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Standard Lookup Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e89 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Global Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e92 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Searchable Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d28654e80 ">
              <samp class="parmname">Description</samp>
            </td>

            <td data-label="Sidebar Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e83 ">&nbsp;</td>

            <td data-label="Advanced Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e86 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Standard Lookup Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e89 ">&nbsp;</td>

            <td data-label="Global Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e92 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Searchable Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d28654e80 ">
              <samp class="parmname">Subject</samp>
            </td>

            <td data-label="Sidebar Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e83 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Advanced Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e86 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Standard Lookup Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e89 ">&nbsp;</td>

            <td data-label="Global Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e92 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Searchable Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d28654e80 "><samp class="parmname">Web Company</samp> (of person who submitted the case online)</td>

            <td data-label="Sidebar Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e83 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Advanced Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e86 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Standard Lookup Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e89 ">&nbsp;</td>

            <td data-label="Global Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e92 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Searchable Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d28654e80 "><samp class="parmname">Web Email</samp> (of person who submitted the case online)</td>

            <td data-label="Sidebar Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e83 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Advanced Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e86 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Standard Lookup Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e89 ">&nbsp;</td>

            <td data-label="Global Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e92 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Searchable Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d28654e80 "><samp class="parmname">Web Name</samp> (of person who submitted the case online)</td>

            <td data-label="Sidebar Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e83 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Advanced Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e86 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Standard Lookup Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e89 ">&nbsp;</td>

            <td data-label="Global Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e92 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Searchable Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d28654e80 "><samp class="parmname">Web Phone</samp> (of person who submitted the case online)</td>

            <td data-label="Sidebar Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e83 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Advanced Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e86 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Standard Lookup Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e89 ">&nbsp;</td>

            <td data-label="Global Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e92 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Searchable Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d28654e80 ">
              <p>All custom auto-number fields and custom fields that are set as an external ID</p>
              <p style="margin-bottom:0;">(You
                don't need to enter leading zeros.)</p>
            </td>

            <td data-label="Sidebar Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e83 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Advanced Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e86 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Standard Lookup Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e89 ">&nbsp;</td>

            <td data-label="Global Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e92 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Searchable Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d28654e80 ">All custom fields of type text, text area, long text area, rich text area, email, and
              phone</td>

            <td data-label="Sidebar Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e83 ">&nbsp;</td>

            <td data-label="Advanced Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e86 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

            <td data-label="Standard Lookup Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e89 ">&nbsp;</td>

            <td data-label="Global Search" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d28654e92 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/resources-global/_corporate/images/checkmark.png" alt="Check"></span>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Searchable Fields by Object in Salesforce Classic](https://help.salesforce.com/s/articleView?id=ai.search_fields_cex.htm&release=264.0.0&type=5 "Your search results for a particular object depend on two factors: the type of search and the searchable fields for that object. Salesforce Classic has several search types—sidebar, advanced, global, and lookup.— Each type searches a unique set of fields for each object. Learn which search types and searchable fields are available for a given object.")