Salesforce Docs Portal

Searchable Fields: Knowledge Article

Searchable fields for Knowledge Article Salesforce Classic include various standard and custom fields that are relevant to the knowledge article. These fields can depend on an organization's configuration and customization. Sidebar search and advanced search aren’t designed to find articles. To find an article, use global search or the search tools in the sidebar on the Articles tab.

Required Editions

Salesforce Knowledge is available in: Salesforce Classic.

Salesforce Knowledge is available in: Performance and Developer Editions and in Unlimited Edition with the Service Cloud.

Salesforce Knowledge is available for an additional cost in: Enterprise and Unlimited Editions.
Searchable Fields Sidebar Search Advanced Search Global Search Articles Tab
All standard text fields     Check Check
Body     Check Check
File     Check Check
Summary     Check Check
Title     Check Check
URL     Check Check

All custom auto-number fields and custom fields that are set as an external ID

(You don't need to enter leading zeros.)

     Check Check
All custom fields of type text, text area, long text area, rich text area, email, and phone     Check Check

See Also