Artificial Intelligence (AI) powers Einstein Search for Knowledge to find the most
relevant knowledge articles for service agents and their customers. Improve your filtering
experience and use multi-language search support to narrow down your search results faster.
Einstein Search for Knowledge remembers your filters and saves you time when you search for
similar articles.
Required Editions
| Available in: Lightning Experience |
| Available in: Essentials, Professional, Enterprise,
Performance, and Unlimited Editions with Lightning Knowledge
enabled.
|
Your service agents can now enhance and customize Einstein Search for Knowledge to best fit
their needs. Einstein Search for Knowledge is enabled for everyone by default and you can
manage it in the Einstein Search settings page. For more information, see Manage Einstein Search for Knowledge Settings.
- Manage Einstein Search for Knowledge Settings
Let administrators manage the settings of Einstein Search for Knowledge, so that service agents and their customers use Einstein Search for Knowledge features for easier access to knowledge articles related to their work.
- How Article Results Are Ranked
Agents get relevant results with the latest AI models in Einstein Search for Knowledge. Your models can learn complex relationships between your articles and provide you with the most relevant articles in your top results.
- Manage Your Article Results
Agents can customize article details and make quicker attachments to cases.
- Apply Multi-Language Knowledge Search
Multinational companies have service centers around the globe, and their knowledge base reflects that geographic diversity. Service agents can get knowledge article results in different languages.
- Use Persistent Knowledge Search Filters
Agents can narrow their knowledge article base with the help of sticky filters.
