---
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id: 253e1ef8e5a2ce387d78d7f82516b280c5035ba9898c707ff5c0c711aa96a790
title: Dive into Einstein Search for Knowledge
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/search_es_for_knowledge_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.search_es_for_knowledge_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 974d1a43f584b6633d30d12b89ab9c71dd9253e803a22294b378e239ad331a1b
description: Artificial Intelligence (AI) powers Einstein Search for Knowledge to find the most relevant knowledge articles for service agents and their customers. Improve your filtering experience and use multi-language search support to narrow down your search results faster. Einstein Search for Knowledge remembers your filters and saves you time when you search for similar articles.
products:
  - Cross Cloud
release: "264"
---
# Dive into Einstein Search for Knowledge

Artificial Intelligence (AI) powers Einstein Search for Knowledge to find the most relevant knowledge articles for service agents and their customers. Improve your filtering experience and use multi-language search support to narrow down your search results faster. Einstein Search for Knowledge remembers your filters and saves you time when you search for similar articles.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Lightning Knowledge enabled.</td></tr></tbody></table>

Your service agents can now enhance and customize Einstein Search for Knowledge to best fit their needs. Einstein Search for Knowledge is enabled for everyone by default and you can manage it in the Einstein Search settings page. For more information, see [Manage Einstein Search for Knowledge Settings](https://help.salesforce.com/s/articleView?id=ai.search_es_for_knowledge_enable.htm&type=5&language=en_US).

- **[Manage Einstein Search for Knowledge Settings](https://help.salesforce.com/s/articleView?id=ai.search_es_for_knowledge_enable.htm&release=264.0.0&type=5)**  
    Let administrators manage the settings of Einstein Search for Knowledge, so that service agents and their customers use Einstein Search for Knowledge features for easier access to knowledge articles related to their work.
- **[How Article Results Are Ranked](https://help.salesforce.com/s/articleView?id=ai.search_esk_models.htm&release=264.0.0&type=5)**  
    Agents get relevant results with the latest AI models in Einstein Search for Knowledge. Your models can learn complex relationships between your articles and provide you with the most relevant articles in your top results.
- **[Manage Your Article Results](https://help.salesforce.com/s/articleView?id=ai.search_esk_manage_articles.htm&release=264.0.0&type=5)**  
    Agents can customize article details and make quicker attachments to cases.
- **[Apply Multi-Language Knowledge Search](https://help.salesforce.com/s/articleView?id=ai.search_esk_multi_support.htm&release=264.0.0&type=5)**  
    Multinational companies have service centers around the globe, and their knowledge base reflects that geographic diversity. Service agents can get knowledge article results in different languages.
- **[Use Persistent Knowledge Search Filters](https://help.salesforce.com/s/articleView?id=ai.search_esk_knowledge_filters.htm&release=264.0.0&type=5)**  
    Agents can narrow their knowledge article base with the help of sticky filters.

#### See Also

- [Manage Einstein Search for Knowledge Settings](https://help.salesforce.com/s/articleView?id=ai.search_es_for_knowledge_enable.htm&release=264.0.0&type=5 "Let administrators manage the settings of Einstein Search for Knowledge, so that service agents and their customers use Einstein Search for Knowledge features for easier access to knowledge articles related to their work.")
- [Search Behavior in Experience Cloud Sites](https://help.salesforce.com/s/articleView?id=experience.exp_cloud_build_configure_searches.htm&type=5&language=en_US)
- [Natural Language Search Examples](https://help.salesforce.com/s/articleView?id=ai.search_ai_natural_lang_examples.htm&type=5&language=en_US)