Search sometimes experiences errors because of a network connection, complex searches,
index problems, or other reasons. You can still use search when the system is down but with some
limitations. Search is usually restored in a few hours, but it can take longer. Keep some
guidelines in mind when using search with errors.
Required Editions
| Available in: Einstein Search in Lightning Experience |
If you’re experiencing problems, search by record name only, and use a single word as your
search term. For example, use the account name as your search term when searching for an
account.
When using search with errors, keep these considerations in mind.
- Search doesn’t match within descriptions or longer text fields.
- Only the first word in your search term is matched.
- Search results aren’t sorted by relevance.
- Spell-check, type-ahead suggestions, complex searches using operators, and stemmed searches
aren’t available. Stemmed search matches search terms with similar words. For example, a stemmed
search for “playing” also finds “play” and “played.” An unstemmed search only finds
“playing.”
