---
schema_version: "1"
id: 09d8f9362cc747269be7e0f8693a9b9695f0e2bc487d263cf33f3e0780421ef3
title: Tips on Search Errors
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/search_errors_tips.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.search_errors_tips.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 769bd51e205401ddc493b3cc6ef8f6f524d5df0123286f8d5debedc9d308079c
description: Search sometimes experiences errors because of a network connection, complex searches, index problems, or other reasons. You can still use search when the system is down but with some limitations. Search is usually restored in a few hours, but it can take longer. Keep some guidelines in mind when using search with errors.
products:
  - Cross Cloud
release: "264"
---
# Tips on Search Errors

Search sometimes experiences errors because of a network connection, complex searches, index problems, or other reasons. You can still use search when the system is down but with some limitations. Search is usually restored in a few hours, but it can take longer. Keep some guidelines in mind when using search with errors.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Einstein Search in Lightning Experience</td></tr></tbody></table>

If you’re experiencing problems, search by record name only, and use a single word as your search term. For example, use the account name as your search term when searching for an account. 

When using search with errors, keep these considerations in mind.

- Search doesn’t match within descriptions or longer text fields.
- Only the first word in your search term is matched.
- Search results aren’t sorted by relevance.
- Spell-check, type-ahead suggestions, complex searches using operators, and stemmed searches aren’t available. Stemmed search matches search terms with similar words. For example, a stemmed search for “playing” also finds “play” and “played.” An unstemmed search only finds “playing.”

#### See Also

- [How Search Results are Ordered](https://help.salesforce.com/s/articleView?id=ai.search_relevancy.htm&release=264.0.0&type=5 "The search engine sorts results most relevant to the user based on search term frequency, order, uniqueness, record activity, and access permissions. Search result relevance can vary for each user. Search returns only the records that you have access to view.")
- [Search Index](https://help.salesforce.com/s/articleView?id=ai.search_index.htm&release=264.0.0&type=5 "The search index makes it quicker and more efficient for the search engine to retrieve relevant information for a user’s query. Without a search index, the search engine scans all content in every document or record in your organization each time a user performs a search, which is time-consuming and resource-intensive. Explore how the search index can improve your search engine.")