Enable agents to answer questions using the Answer Questions with Knowledge prompt
template in Prompt Builder. Specify what information Einstein includes, or adjust the voice and
tone so that answers fit your business needs.
Required Editions
| Einstein generative AI is available in Lightning Experience. Setup for Einstein
generative AI is available in Lightning Experience. |
| Available in: Enterprise, Performance, and Unlimited Editions |
To use Prompt Builder, you must first enable and provision Data 360 and Prompt Builder. To create and customize an Answer
Questions with Knowledge prompt template, you must first create an Agentforce Data Library.
To customize the Answer Questions with Knowledge template, we recommend that you copy and
edit the standard prompt template. In the standard prompt template we've added the key pieces
of a successful prompt, including instructions for the LLM, data resources, and relevant
inputs like the user query. You can still add and test your own instructions if you copy the
standard Answer Questions with Knowledge prompt template.
