---
schema_version: "1"
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title: Create an Answer Questions with Knowledge Prompt Template
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/prompt_builder_answer_questions_with_knowledge.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.prompt_builder_answer_questions_with_knowledge.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3e3092223d4d51637cafbc85958c8b82c75e553b47a77828ba270c77e4c2203e
description: Enable agents to answer questions using the Answer Questions with Knowledge prompt template in Prompt Builder. Specify what information Einstein includes, or adjust the voice and tone so that answers fit your business needs.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Create an Answer Questions with Knowledge Prompt Template

Enable agents to answer questions using the Answer Questions with Knowledge prompt template in Prompt Builder. Specify what information Einstein includes, or adjust the voice and tone so that answers fit your business needs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Einstein generative AI is available in Lightning Experience. Setup for Einstein generative AI is available in Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

To use Prompt Builder, you must first enable and provision [Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_product_considerations.htm&type=5&language=en_US) and [Prompt Builder](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_enable.htm&type=5&language=en_US). To create and customize an Answer Questions with Knowledge prompt template, you must first create an [Agentforce Data Library](https://help.salesforce.com/s/articleView?id=ai.data_library_parent.htm&type=5&language=en_US).

To customize the Answer Questions with Knowledge template, we recommend that you copy and edit the standard prompt template. In the standard prompt template we've added the key pieces of a successful prompt, including instructions for the LLM, data resources, and relevant inputs like the user query. You can still add and test your own instructions if you copy the standard Answer Questions with Knowledge prompt template.