To enable users to view Help Agent performance and resolution metrics, turn on Help Agent Analytics. Help Agent Analytics covers resolution events from the point when Help Agent Analytics is turned on. Historical records aren't backfilled.
- In the Turn On Help Agent Analytics section of the Help Agent Salesforce Go page, turn on the toggle.
- To monitor your agent performance and resolution metrics, in the Track Analytics section, click Go.
Conversation billing outcome data is stored in the default data space.