---
schema_version: "1"
id: abbcd274f9e0bc17e8aa743bb50d8bbd4f4d440586af19b3b1d5490b3ee09e4f
title: Turn On Help Agent Analytics
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/help_agent_turn_on_analytics.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.help_agent_turn_on_analytics.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2f720ac5aafafbd18f94a33de5b5b0566a65df01ac881c9d195fcb179f67fee7
description: To enable users to view Help Agent performance and resolution metrics, turn on Help Agent Analytics. Help Agent Analytics covers resolution events from the point when Help Agent Analytics is turned on. Historical records aren't backfilled.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Turn On Help Agent Analytics

To enable users to view Help Agent performance and resolution metrics, turn on Help Agent Analytics. Help Agent Analytics covers resolution events from the point when Help Agent Analytics is turned on. Historical records aren't backfilled.

1. In the Turn On Help Agent Analytics section of the Help Agent Salesforce Go page, turn on the toggle.
2. To monitor your agent performance and resolution metrics, in the Track Analytics section, click **Go**.

Conversation billing outcome data is stored in the default data space.

#### See Also

- [Analyze Help Agent Performance And Resolution Metrics](https://help.salesforce.com/s/articleView?id=ai.help_agent_analyze_performance.htm&type=5&language=en_US)