Add a feedback step immediately after your agent completes a task or answers a question, so it captures the outcome before the conversation ends.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. Access to some standard agent actions requires additional add-on licenses. |
User permissions needed:
| To configure feedback capture on an Agentforce agent | Manage Agentforce Service Agents AND Manage AI Agents |
Before you begin:
- Your org has Agentforce Help Agent enabled.
- Your Help Agent is deployed to at least one channel.
Note If you created your Help Agent through Quick Service Agent Configuration in Salesforce
Go, editing the agent in Agentforce Studio can end your ability to manage that agent
through Quick Service Agent Configuration. Edit in Agentforce Studio only if you're ready
to manage the agent there going forward.
- From the App Launcher, enter Agent, and then select Agentforce Studio.
- On the Agents tab, click the name of your Help Agent.
-
Add the
SubmitConversationFeedbackaction to the subagent that completes the task or answers the customer's question. - Add subagent instructions telling the agent to invoke the action immediately after the final response.
- Configure follow-up branches for the response. For example, offer to escalate if the customer's response is negative.
- Click Save.
- Preview the agent to confirm that the feedback prompt appears after the final response.
- In Digital Wallet, open the Flex Credits card and confirm that a positive-feedback test session appears as a resolution.