---
schema_version: "1"
id: 33076f249fdc49bdc3c7ef615fb0f401f83f5ba043b388ca8542d42754678c63
title: Configure a Feedback Prompt After Task Completion
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/help_agent_feedback_after_task.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.help_agent_feedback_after_task.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 28c215ea9cabf6c63aaef4267cbc6d91f032e78fcfef914f9bf42b56de84d771
description: Add a feedback step immediately after your agent completes a task or answers a question, so it captures the outcome before the conversation ends.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Configure a Feedback Prompt After Task Completion

Add a feedback step immediately after your agent completes a task or answers a question, so it captures the outcome before the conversation ends.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. Access to some standard agent actions requires <a href="https://www.salesforce.com/agentforce/pricing/" target="_blank">additional add-on licenses</a>.</td></tr></tbody></table>

User permissions needed:

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:33.33333333333333%"> <col style="width:66.66666666666666%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">To configure feedback capture on an Agentforce agent</td><td class="slds-cell-wrap" style="vertical-align:top;">Manage Agentforce Service Agents AND Manage AI Agents</td></tr></tbody></table>

Before you begin:

- Your org has Agentforce Help Agent enabled.
- Your Help Agent is deployed to at least one channel.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note If you created your Help Agent through Quick Service Agent Configuration in Salesforce Go, editing the agent in Agentforce Studio can end your ability to manage that agent through Quick Service Agent Configuration. Edit in Agentforce Studio only if you're ready to manage the agent there going forward.

1. From the App Launcher, enter Agent, and then select **Agentforce Studio**.
2. On the Agents tab, click the name of your Help Agent.
3. Add the `SubmitConversationFeedback` action to the subagent that completes the task or answers the customer's question.
4. Add subagent instructions telling the agent to invoke the action immediately after the final response.
5. Configure follow-up branches for the response. For example, offer to escalate if the customer's response is negative.
6. Click **Save**.
7. Preview the agent to confirm that the feedback prompt appears after the final response.
8. In Digital Wallet, open the Flex Credits card and confirm that a positive-feedback test session appears as a resolution.

#### See Also

- [Add an Action to a Subagent from the Asset Library](https://help.salesforce.com/s/articleView?id=ai.agent_actions_add_asset_library.htm&language=en_US)