Some Agentforce Help Agent features store, index, and retrieve knowledge in Data Cloud, and those operations consume Data 360 Flex Credits from your org's balance.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. Access to some standard agent actions requires additional add-on licenses. These editions come with other required licenses to set up and use Quick Service Agent Configuration, such as the Data 360 license. |
Features That Consume Data 360 Flex Credits
The following Agentforce Help Agent features draw from your Data 360 Flex Credit balance. Where the Data 360 usage type is known, it's called out.
| Feature | Description | Data 360 Usage Type |
|---|---|---|
| Prepare Salesforce Knowledge | Stores and indexes your Salesforce Knowledge articles in Data Cloud so the Help Agent can retrieve them to ground its responses. | Unstructured Data Processing for plain-text articles. Intelligent Processing for articles that contain images, complex tables, or multi-page layouts. |