---
schema_version: "1"
id: e1cab8d938e2cee9b4c9463c90667b8cc3b5fe9b263eb7bcdf5f27cb0ee58f70
title: Data 360 Flex Credit Consumption in Agentforce Help Agent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/help_agent_data_360_flex_credits.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.help_agent_data_360_flex_credits.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 770b78612b3c18d19abc9407103ca4b7e3b440a93ad66fe182e0e1925bf51a38
description: Some Agentforce Help Agent features store, index, and retrieve knowledge in Data Cloud, and those operations consume Data 360 Flex Credits from your org's balance.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Data 360 Flex Credit Consumption in Agentforce Help Agent

Some Agentforce Help Agent features store, index, and retrieve knowledge in Data Cloud, and those operations consume Data 360 Flex Credits from your org's balance.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. Access to some standard agent actions requires <a href="https://www.salesforce.com/agentforce/pricing/" target="_blank">additional add-on licenses</a>. These editions come with other required licenses to set up and use Quick Service Agent Configuration, such as the Data 360 license.</td></tr></tbody></table>

## Features That Consume Data 360 Flex Credits

The following Agentforce Help Agent features draw from your Data 360 Flex Credit balance. Where the Data 360 usage type is known, it's called out.

  
| **Feature** | **Description** | **Data 360 Usage Type** |
| --- | --- | --- |
| Prepare Salesforce Knowledge | Stores and indexes your Salesforce Knowledge articles in Data Cloud so the Help Agent can retrieve them to ground its responses. | Unstructured Data Processing for plain-text articles. Intelligent Processing for articles that contain images, complex tables, or multi-page layouts. |