This chart tracks resolved versus unresolved outcomes and volume day by day to reveal trends rather than one-off snapshots. Rising unresolved rates or sudden volume drops signal issues worth investigating.
| What to Look For | Trends in Resolved versus Not Resolved conversations Volume spikes over time |
| Actions to Take |
High Unresolved Rate: Review failed conversation transcripts and update grounded knowledge, including as knowledge articles or uploaded files. High Insufficient Turns (less than 2 turns): Clarify the Agent Welcome Greeting to better direct customer requests. Volume Drops: Verify channel deployment, embedded scripts, and guest user permissions. |