---
schema_version: "1"
id: 2650f0aec927bf1ea21562659e3f26d66cadbc0d6c3d42262e44a5e4daced8fc
title: Billing Outcomes Over Time
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/help_agent_billing_outcomes_over_time.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.help_agent_billing_outcomes_over_time.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1306fe1c62bb18454d9a6021a51bcaf240c38f9511e410e306a46cadec21786e
description: This chart tracks resolved versus unresolved outcomes and volume day by day to reveal trends rather than one-off snapshots. Rising unresolved rates or sudden volume drops signal issues worth investigating.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Billing Outcomes Over Time

This chart tracks resolved versus unresolved outcomes and volume day by day to reveal trends rather than one-off snapshots. Rising unresolved rates or sudden volume drops signal issues worth investigating.

![This chart tracks resolved versus unresolved outcomes and volume day by day.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/help_agent_billing_outcomes_over_time.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:30%">
        <col style="width:70%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;"><strong>What to Look For</strong></td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Trends in Resolved versus Not Resolved conversations Volume spikes over
            time</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;"><strong>Actions to Take</strong></td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p><strong>High Unresolved Rate:</strong> Review failed conversation transcripts and update
              grounded knowledge, including as knowledge articles or uploaded files.</p>
            <p><strong>High Insufficient Turns (less than 2 turns):</strong> Clarify the Agent Welcome
              Greeting to better direct customer requests.</p>
            <p style="margin-bottom:0;"><strong>Volume Drops:</strong> Verify channel deployment, embedded scripts, and guest user
              permissions.</p>
          </td>

        </tr>
      </tbody>
    </table>