The Billing Resolution Analytics page provides details about Help Agent performance and billing outcomes that you can use to fine tune your Help Agent.
- View Help Agent Analytics
Monitor key performance metrics, resolution rates, and flex credit consumption for your deployed Help Agents to track support effectiveness and customer satisfaction. - Chart Guidance and Actions
Use the billing resolution analytics charts to spot channel-specific escalation spikes, resolution trends, and knowledge gaps. Use this guidance to spot channel-specific escalation spikes, resolution trends, and knowledge gaps. Then take the recommended actions, such as reviewing escalation flows, updating the grounded knowledge, or refining the welcome greeting.