---
schema_version: "1"
id: 7b5111f8aa174b42f7eef3f333032f75c3447bb701767b3585deb4e5002906b2
title: Analyze Help Agent Performance And Resolution Metrics
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/help_agent_analyze_performance.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.help_agent_analyze_performance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a45297726d7a211e22badf5de026005adaab8a67073474c6c607d27260c8db45
description: The Billing Resolution Analytics page provides details about Help Agent performance and billing outcomes that you can use to fine tune your Help Agent.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Analyze Help Agent Performance And Resolution Metrics

The Billing Resolution Analytics page provides details about Help Agent performance and billing outcomes that you can use to fine tune your Help Agent.

- **[View Help Agent Analytics](https://help.salesforce.com/s/articleView?id=ai.help_agent_view_analytics.htm&release=264.0.0&type=5)**  
    Monitor key performance metrics, resolution rates, and flex credit consumption for your deployed Help Agents to track support effectiveness and customer satisfaction.
- **[Chart Guidance and Actions](https://help.salesforce.com/s/articleView?id=ai.help_agent_chart_guidance.htm&release=264.0.0&type=5)**  
    Use the billing resolution analytics charts to spot channel-specific escalation spikes, resolution trends, and knowledge gaps. Use this guidance to spot channel-specific escalation spikes, resolution trends, and knowledge gaps. Then take the recommended actions, such as reviewing escalation flows, updating the grounded knowledge, or refining the welcome greeting.