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Agentforce Conversations Billable Usage Types

Usage of certain Agentforce features impact credit consumption against subtypes of the Agentforce usage type on the Conversations consumption card. It consists of three subtypes: ASA Messaging, Sales Coach, and SDR.

Note
Note From January 13, 2025 until sometime after March 18, 2025, Conversations won't be consumed when using Agentforce in Slack. However, Einstein Requests and Data 360 credits will be consumed.
Note
Note To monitor your usage in these usage types, access your org’s Digital Wallet.

Usage Types

Billing Category Description
Agentforce: ASA Messaging

For this subtype of the Agentforce usage type, usage is calculated based on conversation windows. A conversation window starts when:

  • when the user sends a message for the first time after the previous conversation window ends, or
  • when ASA sends a pre-configured welcome message first.

The end of the conversation window differs for each Digital Engagement channel on which ASA is enabled.

For the Messaging for Web channels:

  • For unauthenticated users, the conversation window ends when the user ends the conversation.
  • For authenticated users, the conversation window ends 24 hours after the start of the conversation.

For these channels, the conversation window ends 24 hours after the start of the conversation.

  • Messaging for In-App
  • Enhanced WhatsApp
  • Enhanced Facebook Messenger
  • Enhanced Apple Messages for Business
  • Enhanced SMS
  • Enhanced LINE
Agentforce: Sales Coach For this subtype of the Agentforce usage type, usage is calculated based on conversations. One conversation is consumed whenever a user clicks “Get Feedback” after a role play or a stand-and-deliver coaching session. To learn more, see Sales Coach Agent.
Agentforce: SDR

For this subtype of the Agentforce usage type, usage is calculated based on conversations. A Conversation is consumed when an SDR agent sends out the initial email to a lead. All subsequent activities carried out by the SDR agent for that lead are included in the initial Conversation. A user can cancel an Agentforce SDR outreach by choosing Cancel SDR Agent Outreach from an email task in the Activity Timeline. If a user later restarts SDR for the same lead, another Conversation is consumed. To learn more, see Agentforce SDR.

Each conversation consumes Einstein Requests when it accesses the LLM.

See Also