---
schema_version: "1"
id: 5f82f693144308ff6cab9ef156db10b59c0203be26e4b02cb02a38db03456287
title: Agentforce Conversations Billable Usage Types
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/generative_ai_usage_conversations.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage_conversations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b30636c7c8f2bc05249622f6fb80273cef4e01dae308c180d49fe1523e657c56
description: "Usage of certain Agentforce features impact credit consumption against subtypes of the Agentforce usage type on the Conversations consumption card. It consists of three subtypes: ASA Messaging, Sales Coach, and SDR."
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Agentforce Conversations Billable Usage Types

Usage of certain Agentforce features impact credit consumption against subtypes of the Agentforce usage type on the Conversations consumption card. It consists of three subtypes: ASA Messaging, Sales Coach, and SDR.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note From January 13, 2025 until sometime after March 18, 2025, Conversations won't be consumed when using Agentforce in Slack. However, Einstein Requests and Data 360 credits will be consumed.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note To monitor your usage in these usage types, access your org’s [Digital Wallet](https://help.salesforce.com/s/articleView?id=xcloud.wallet_about.htm&type=5&language=en_US).

## Usage Types

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:66.66666666666666%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d80050e51">Billing Category</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d80050e54">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Billing Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d80050e51 ">Agentforce: ASA Messaging</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d80050e54 ">
              <p>For this subtype of the Agentforce usage
                type, usage is calculated based on conversation windows. A conversation window starts when: </p>
              <ul>
                <li>when the user sends a message for the first time after the previous conversation window
                  ends, or</li>

                <li>when ASA sends a pre-configured welcome message first.</li>

              </ul>
              <p>The end of the conversation window differs for each Digital Engagement channel on
                which ASA is enabled.</p>
              <p>For the Messaging for Web channels: </p>
              <ul>
                <li>For unauthenticated users, the conversation window ends when the user ends the
                  conversation. </li>

                <li>For authenticated users, the conversation window ends 24 hours after the start of the
                  conversation. </li>

              </ul>
              <p>For these channels, the conversation window ends 24 hours after the start of the conversation.</p>
              <ul>
                <li>Messaging for In-App</li>

                <li>Enhanced WhatsApp</li>

                <li>Enhanced Facebook Messenger</li>

                <li>Enhanced Apple Messages for Business</li>

                <li>Enhanced SMS</li>

                <li>Enhanced LINE</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Billing Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d80050e51 ">Agentforce: Sales Coach</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d80050e54 ">For this subtype of the Agentforce usage type,
              usage is calculated based on conversations. One conversation is consumed whenever a user
              clicks “Get Feedback” after a role play or a stand-and-deliver coaching session. To learn
              more, see <a href="https://help.salesforce.com/s/articleView?id=sales.sales_agents_coach_parent.htm&amp;language=en_US" target="_blank">Sales Coach Agent</a>.</td>

          </tr>
          <tr class="">
            <td data-label="Billing Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d80050e51 ">Agentforce: SDR</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d80050e54 ">
              <p>For this subtype of the Agentforce usage type, usage
                is calculated based on conversations. A Conversation is consumed when an SDR agent sends out
                the initial email to a lead. All subsequent activities carried out by the SDR agent for that
                lead are included in the initial Conversation. A user can cancel an Agentforce SDR outreach
                by choosing Cancel SDR Agent Outreach from an email task in the Activity Timeline. If a user
                later restarts SDR for the same lead, another Conversation is consumed. To learn more, see
                <a href="https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_parent.htm&amp;language=en_US" target="_blank">Agentforce SDR</a>.
              </p>
              <p style="margin-bottom:0;">Each conversation consumes
                Einstein Requests when it accesses the LLM.</p>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Agentforce and Generative AI Usage and Billing](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage.htm&release=264.0.0&type=5 "Salesforce provides several options for how you pay for AI usage.")
- [Einstein Requests Billable Usage Types](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage_einstein_requests.htm&release=264.0.0&type=5 "Usage of certain generative AI features impacts credit consumption against subtypes of the Einstein Requests billable usage type. Usage is calculated based on the number of calls to the LLM gateway. Einstein Request usage types apply to embedded generative AI features such as Service Replies that involve direct requests to the LLM for specific tasks.")