Agentforce session tracing captures details on agent interactions with users from start
to finish. Agentforce session tracing ingests data from different sources (starting with
reasoning engine logs) and combines everything under a session ID. The log provides detailed
information into what happened during agent sessions: turn-by-turn interactions, reasoning
engine executions, actions, prompt and gateway inputs/outputs, error messages, and final
responses.
Required Editions
| Available in: Enterprise, Performance, and Unlimited
Editions with an Einstein for Sales, Einstein for Platform, Einstein for Service,
Einstein 1 Service, or Einstein GPT Service add-on. To purchase add-ons, contact
your Salesforce account executive. |
For example, you can:
- Debug agent setup and configuration issue during build time.
- Learn why certain test cases failed during batch test
- Address why an agent isn’t able to handle a set of user questions and is going off
topic.
Agentforce session tracing supports all types of agents. Use session trace data to
observe, monitor, investigate, and troubleshoot agent events, incidents, and behavior
patterns. Get insights by running queries and reports on the data captured in the session trace data model. Data is accessible via Data Model Objects (DMOs).
