Agent Analytics

Analyze your AI agents’ performance within user and agent sessions. Agent Analytics is built on the unified Session Tracing Data Model (STDM), which captures every event and interaction within a session and logs it as individual events. You can query the logged ‌events to gain insights and optimize the Agent.

Required Editions

Required Editions
Agent Analytics is available in Salesforce Enterprise, Performance, and Unlimited Editions with Salesforce Foundations or Agentforce 1 Edition.

Note Beginning in April 2026, agent topics are now called subagents. There are no changes to functionality. During this transition, you may see a mix of the new and previous terms in our documentation.

• About Agent Analytics
  Analyze the performance of your AI agents. Agent Analytics is a tool specifically designed for comprehensive session analysis. Built on the unified Session Tracing Data Model (STDM), it captures every turn and event occurring in and across all your agent sessions. You can then query the logged events to gain insights and optimize agent performance.
• Set Up Agent Analytics
  Set up Agent Analytics to gain insights into agent performance, track conversation metrics, and optimize your agents with comprehensive dashboards and session insights.
• Customize Agentforce Observability
  Customize Agent Analytics when the standard metrics don't fully represent your business processes. Use scorer results and the analytics semantic data model to refine metrics and surface them in dashboards.
• Get Insights with Agent Analytics
  Monitor agent performance in Agentforce Studio with Agent Analytics dashboards, then open Sessions & Intents to audit transcripts, compare intents, and address low-quality sessions.
• Troubleshoot Agent Analytics
  If you’re unable to see the information, models, dashboards, or metrics that you expect, try these solutions.