---
schema_version: "1"
id: 2a9a28ca8eaf70b8609148e8034de615e7b1688b70877c12a5b02d3900ab321e
title: Agent Analytics
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/generative_ai_agent_analytics.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.generative_ai_agent_analytics.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bc3e0a01b3f2920db0752114db18b290aee60df46f798a0d53a699468057347e
description: Analyze your AI agents’ performance within user and agent sessions. Agent Analytics is built on the unified Session Tracing Data Model (STDM), which captures every event and interaction within a session and logs it as individual events. You can query the logged ‌events to gain insights and optimize the Agent.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Agent Analytics

Analyze your AI agents’ performance within user and agent sessions. Agent Analytics is built on the unified Session Tracing Data Model (STDM), which captures every event and interaction within a session and logs it as individual events. You can query the logged ‌events to gain insights and optimize the Agent.

### Required Editions

| Required Editions |
| --- |
| Agent Analytics is available in Salesforce Enterprise, Performance, and Unlimited Editions with Salesforce Foundations or Agentforce 1 Edition. |

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note Beginning in April 2026, agent topics are now called subagents. There are no changes to functionality. During this transition, you may see a mix of the new and previous terms in our documentation.

- **[About Agent Analytics](https://help.salesforce.com/s/articleView?id=ai.generative_ai_agent_analytics_about.htm&release=264.0.0&type=5)**  
    Analyze the performance of your AI agents. Agent Analytics is a tool specifically designed for comprehensive session analysis. Built on the unified Session Tracing Data Model (STDM), it captures every turn and event occurring in and across all your agent sessions. You can then query the logged events to gain insights and optimize agent performance.
- **[Set Up Agent Analytics](https://help.salesforce.com/s/articleView?id=ai.generative_ai_agent_analytics_setup.htm&release=264.0.0&type=5)**  
    Set up Agent Analytics to gain insights into agent performance, track conversation metrics, and optimize your agents with comprehensive dashboards and session insights.
- **[Customize Agentforce Observability](https://help.salesforce.com/s/articleView?id=ai.generative_ai_agent_observability_customization.htm&release=264.0.0&type=5)**  
    Customize Agent Analytics when the standard metrics don't fully represent your business processes. Use scorer results and the analytics semantic data model to refine metrics and surface them in dashboards.
- **[Get Insights with Agent Analytics](https://help.salesforce.com/s/articleView?id=ai.generative_ai_agent_analytics_use.htm&release=264.0.0&type=5)**  
    Monitor agent performance in Agentforce Studio with Agent Analytics dashboards, then open Sessions & Intents to audit transcripts, compare intents, and address low-quality sessions.
- **[Troubleshoot Agent Analytics](https://help.salesforce.com/s/articleView?id=ai.generative_ai_agent_analytics_troubleshoot.htm&release=264.0.0&type=5)**  
    If you’re unable to see the information, models, dashboards, or metrics that you expect, try these solutions.