If you’re not seeing the information you expect in your reports and dashboards, check these possible solutions.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type. |
Note Agentforce Analytics is scheduled for retirement starting May 2026. We recommend
using Agent Analytics instead.
| Issue | Solution |
|---|---|
| You can't view reports. | Make sure your org has a user assigned to the system admin role. |
| Data isn't displayed. | Make sure your agent is active. |
| Data isn't displayed in your demo or trial org. | Enable analytics data collection and storage. |
| The dashboard displays an error stating that the admin disabled the reports or the relationships have changed. | Clone the dashboard and work with the clone. |
| Username field in users adoption report is not populated. | In data transform, add a 15 characters user ID substring to the CopilotEvents object, and then update the connection between the CopilotEvents object and the user object with the new field |
| Data isn't displayed in agentforce default reports. | Make sure the agent type for agentforce default is Employee, and if it's not, retoggle the agentforce default toggle in setup and check again. |