---
schema_version: "1"
id: c57508e2aa98635993e8896fa044dc951aceb20eda9640a3e427506ddc6d06f7
title: Legacy Agentforce Analytics Troubleshooting
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/copilot_analytics_troubleshooting.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.copilot_analytics_troubleshooting.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 619e4a166677325b0204cfbeeabbd1032a9344d391bbf1f7f6b91cd3565014f0
description: If you’re not seeing the information you expect in your reports and dashboards, check these possible solutions.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Legacy Agentforce Analytics Troubleshooting

If you’re not seeing the information you expect in your reports and dashboards, check these possible solutions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions. <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;release=264.0.0&amp;type=5" title="Learn about agent types and default templates for specific clouds and common use cases.">Required add-on licenses vary by agent type.</a></td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note Agentforce Analytics is **scheduled for retirement** starting May 2026. We recommend using [Agent Analytics instead](https://help.salesforce.com/s/articleView?id=ai.generative_ai_agent_analytics.htm&type=5&language=en_US).

| Issue | Solution |
| --- | --- |
| You can't view reports. | Make sure your org has a user assigned to the system admin role. |
| Data isn't displayed. | Make sure your agent is active. |
| Data isn't displayed in your demo or trial org. | Enable [analytics data collection and storage](https://help.salesforce.com/s/articleView?id=ai.generative_ai_feedback_enable.htm&language=en_US). |
| The dashboard displays an error stating that the admin disabled the reports or the relationships have changed. | Clone the dashboard and work with the clone. |
| Username field in users adoption report is not populated. | In data transform, add a 15 characters user ID substring to the CopilotEvents object, and then update the connection between the CopilotEvents object and the user object with the new field |
| Data isn't displayed in agentforce default reports. | Make sure the agent type for agentforce default is Employee, and if it's not, retoggle the agentforce default toggle in setup and check again. |
|   |   |

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note Utterance Analysis reports are run on weekends. New data is displayed weekly.