Summarizes customer reviews and feedback to identify the top products from the specified products and show positive, negative, mixed, or neutral sentiment.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Data 360 and the Customer Signals Intelligence add-on |
| User Permissions Needed | |
|---|---|
| See Common User Access for Standard Agent Actions. | |
Action Details
| API Name | SummarizeProductReviews |
| Reference Action Type | Standard Action |
| Does this action execute one or more prompt templates? | Yes |
Summarize Product Reviews and Prompt Templates
This agent action summarizes customer reviews to provide an overview of product feedback and sentiment.
Guidelines and Considerations
The Summarize Product Reviews action requires the activation of Customer Experience Intelligence.