---
schema_version: "1"
id: 9699d1d1586ecadc162164f81615f213faad853a592e0a28f44ef2710775e411
title: Service | Summarize Product Reviews
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/copilot_actions_ref_summarize_product_reviews.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_summarize_product_reviews.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c1e65e7965df803dc9518e8e852fa7a068e766c5bede589c83c96980c90fd005
description: Summarizes customer reviews and feedback to identify the top products from the specified products and show positive, negative, mixed, or neutral sentiment.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Service | Summarize Product Reviews

Summarizes customer reviews and feedback to identify the top products from the specified products and show positive, negative, mixed, or neutral sentiment.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>,&nbsp;<strong>Performance</strong>, and&nbsp;<strong>Unlimited</strong>&nbsp;Editions with Data 360 and the Customer Signals Intelligence add-on</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d88907e67">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d88907e70">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d88907e67 d88907e70 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">SummarizeProductReviews</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Standard Action</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">Yes</td></tr></tbody></table>

## Summarize Product Reviews and Prompt Templates

This agent action summarizes customer reviews to provide an overview of product feedback and sentiment.

## Guidelines and Considerations

The Summarize Product Reviews action requires the activation of Customer Experience Intelligence.