Sets a lead’s Email Opt-Out field to true when the lead replies to an SDR email and asks not to be emailed.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions |
| User Permissions Needed | |
|---|---|
| To use Agentforce SDR | Use Agentforce SDR Agent App |
| See Common User Access for Standard Agent Actions. | |
Action Details
| API Name | OptOutLead |
| Reference Action Type | Standard Action |
| Reference Action | OptOutLead |
| Does this action execute one or more prompt templates? | No |
| Required Setup | Set Up Agentforce Lead Nuturing |
SDR Agent: Opt-Out Lead
This action sets a lead's Email Opt-Out field to true using the lead ID and the lead's current Action Cadence Step Tracker ID if needed.
Considerations
Removing this action will break SDR agent's ability to opt leads out of receiving emails.