Raises a flag in Omni Supervisor when an AI agent conversation requires a supervisor’s attention.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Foundations, or Agentforce 1 or Einstein 1 Editions |
| User Permissions Needed | |
|---|---|
| See Common User Access for Standard Agent Actions. | |
Action Details
| API Name | RaiseFlagForSupervisor |
| Reference Action Type | Standard Invocable Action |
| Reference Action |
Raise Flag for Supervisor (raiseFlagForSupervisor) |
| Does this action execute one or more prompt templates? | No |
Guidelines and Considerations
Use these guidelines and considerations when adding the Raise Flag for Supervisor action.
- When you add this action to a subagent, add instructions for when the agent should flag a conversation for a supervisor. For example, add this instruction: "If the customer uses language that shows that they’re upset, call the Raise Flag for Supervisor action."
- To use the Raise Flag for Supervisor action with a voice-enabled agent, assign the Voice Call ID variable to the action's Record Id input. To assign the variable to the action input, go to the action input in Agentforce Builder. Then from the Assign a Variable dropdown, select the variable. Your agent must be deactivated to assign a variable to an input.