---
schema_version: "1"
id: 0ef9e9db0cacbe6d9586e8fc52b409d2ad91601d0d61e5c1f6a20919529d7812
title: Service | Raise Flag for Supervisor
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/copilot_actions_ref_raise_flag_for_supervisor.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_raise_flag_for_supervisor.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 185d0f2c44991180b32a88584f2b9d4768873af20fe4bc36c718e85541335da3
description: Raises a flag in Omni Supervisor when an AI agent conversation requires a supervisor’s attention.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Service | Raise Flag for Supervisor

Raises a flag in Omni Supervisor when an AI agent conversation requires a supervisor’s attention.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Foundations, or <strong>Agentforce 1</strong> or <strong>Einstein 1</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d207712e77">User Permissions Needed</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d207712e80">&nbsp;</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d207712e77 d207712e80 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
                Actions</a>.</td>

          </tr>
        </tbody>
      </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">RaiseFlagForSupervisor</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Standard Invocable Action</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Raise Flag for Supervisor</p>
              <p style="margin-bottom:0;">(raiseFlagForSupervisor)</p>
            </td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">No</td>

          </tr>
        </tbody>
      </table>

## Guidelines and Considerations

Use these guidelines and considerations when adding the Raise Flag for Supervisor action.

- When you add this action to a subagent, add instructions for when the agent should flag a conversation for a supervisor. For example, add this instruction: "If the customer uses language that shows that they’re upset, call the Raise Flag for Supervisor action."
- To use the Raise Flag for Supervisor action with a voice-enabled agent, assign the Voice Call ID variable to the action's Record Id input. To assign the variable to the action input, go to the action input in Agentforce Builder. Then from the Assign a Variable dropdown, select the variable. Your agent must be deactivated to assign a variable to an input.

#### See Also

- [Salesforce Developers: lowerAgentWorkFlag for Lightning Experience](https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/sforce_api_console_lightning_lowerAgentWorkFlag.htm)
- [Salesforce Developers: raiseAgentWorkFlag for Lightning Experience](https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/sforce_api_console_lightning_raiseAgentWorkFlag.htm)