Understands a user's natural language query to extract their intent, including the item and relevant filter criteria, which results in more personalized recommendations.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, Professional, and Developer Editions with Data Cloud |
| User Permissions Needed | |
|---|---|
| See Common User Access for Standard Agent Actions. | |
Action Details
| API Name | UnderstandUserIntent |
| Reference Action Type | Prompt Template |
| Reference Action | Personalization__understandUserIntent |
| Does this action execute one or more prompt templates? | Yes |
| Required Setup | Setup Configuration |
Chain with Personalization | Get Recommendations Action
Combine the Personalization | Understand User Intent and Personalization | Get Recommendations actions to make full use of their potential. The user intent and filter criteria extracted by the first action provide the Get Recommendations action with the precise input needed to generate optimal product or content recommendations.
Personalization | Understand User Intent and Prompt Templates
This action uses a prompt template of type Intent Retrieval to extract a user’s intent and filter criteria from conversational input.
Guidelines and Considerations
- This action is designed to work in tandem with the Get Recommendations action. Its primary function is to extract the user's intent, which is then used by Get Recommendations to deliver more tailored results. Both actions are included together in the Get Personalized Recommendations standard subagent.