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Personalization | Get Recommendations

This agent action generates product and content recommendations tailored to the user’s preferences, behavior, and interactions. The recommendations are based on the current context or specific user query.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Unlimited, Professional, and Developer Editions with Data Cloud
User Permissions Needed  
See Common User Access for Standard Agent Actions.

Action Details

API Name getRecommendations
Reference Action Type Standard Action
Reference Action getPersonalizationDecisions
Does this action execute one or more prompt templates? No
Required Setup

Salesforce Personalization license

Setup Configuration

Guidelines and Considerations

  • To ensure that links to external sites or content generated from external domains work correctly, you must add any external URLs your agent uses to an allowlist. You can do this by adding the domains to the Trusted URLs list in Setup or by including the specific URLs in the agent's instructions. If a URL is not on an allowlist, the agent's response containing the link is blocked. For more information or instructions, see this article.

See Also