---
schema_version: "1"
id: b6d23d805a1971b8aa121c2b168b07e12e8c80aee52d60b9ba16e7a1ead4d8e1
title: Personalization | Get Recommendations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/copilot_actions_ref_persnl_get_personalized_recommendations.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_persnl_get_personalized_recommendations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9a5bd4cde0a138819a824c50b8261e8bd32b949a2ee651106f8d59956daf9515
description: This agent action generates product and content recommendations tailored to the user’s preferences, behavior, and interactions. The recommendations are based on the current context or specific user query.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Personalization | Get Recommendations

This agent action generates product and content recommendations tailored to the user’s preferences, behavior, and interactions. The recommendations are based on the current context or specific user query.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, <strong>Professional</strong>, and <strong>Developer</strong> Editions with Data Cloud</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d142771e70">User Permissions Needed</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d142771e73">&nbsp;</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d142771e70 d142771e73 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
                Actions</a>.</td>

          </tr>
        </tbody>
      </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">getRecommendations</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Standard Action</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">getPersonalizationDecisions</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">No</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Required Setup</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>
                <a href="https://help.salesforce.com/s/artleView?id=mktg.persnl_basics_standard_editions_and_licenses.htm" target="_blank">Salesforce Personalization license</a>
              </p>
              <p style="margin-bottom:0;">
                <a href="https://help.salesforce.com/s/artleView?id=mktg.persnl_agentforce_setup_configuration.htm" target="_blank">Setup Configuration</a>
              </p>
            </td>

          </tr>
        </tbody>
      </table>

## Guidelines and Considerations

- To ensure that links to external sites or content generated from external domains work correctly, you must add any external URLs your agent uses to an allowlist. You can do this by adding the domains to the Trusted URLs list in Setup or by including the specific URLs in the agent's instructions. If a URL is not on an allowlist, the agent's response containing the link is blocked. For more information or instructions, see [this article](https://help.salesforce.com/s/articleView?id=005135034&type=1&language=en_US).

#### See Also

- [Personalization | Understand User Intent](https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_persnl_understand_user_intent.htm&release=264.0.0&type=5 "Understands a user's natural language query to extract their intent, including the item and relevant filter criteria, which results in more personalized recommendations.")