Agentforce Grid Troubleshooting and Tips

Here are some tips to use as you start experimenting with Grid.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.
  • You can include up to 1,000 rows in your worksheet.
  • If your cells aren’t updating, wait about 30 seconds and then refresh the page.
  • If you need rich text formatting, use AI to convert text to HTML.
  • To import related records, use Lookup columns.
  • If you aren’t getting the performance or cost you like, try switching models.
  • Be prescriptive in your AI prompts. Clearly separate prompt instructions and data. For example, use this prompt:

    You will be given a list of tasks. Based on the task descriptions and due dates, identify the highest priority task. Here is the list of tasks: {Task list}

    Instead of this prompt:

    Summarize {Task List} and identify the highest priority task.

  • Use the F6 key to navigate between the worksheet header, grid, and side panel.