Help your employees accomplish key business tasks in Salesforce and Slack with the default AI assistant for Salesforce CRM.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type. |
| User Permissions Needed | |
|---|---|
| To create Agentforce (Default): |
Manage AI Agents AND the required permissions for your agent type OR Customize Application |
Important Starting June 17, 2025, Agentforce
(Default) will not include new features or improvements and isn’t available in new
Salesforce environments. We recommend migrating to Agentforce Employee agent for continued
enhancements and support. If you plan to transition to Agentforce Employee agent or make
related license changes, complete the migration of your existing Agentforce (Default) agents
in advance to avoid potential disruption in agent availability. If you can't complete the
migration in advance, you can create new agents after the transition, which can involve some
downtime. See Migrate from Agentforce (Default) to Agentforce Employee
Agent.
- From Setup, in the Quick Find box, enter Audit, Analytics, and Monitoring and select Einstein Audit, Analytics, and Monitoring Setup.
- Turn on the Enable the Agentforce (Default) Agent setting.
The default Agentforce agent is created and appears in the listview on the Agents Setup page. You can only have one Agentforce (Default) agent.
To launch Agentforce (Default) for Lightning Experience and mobile users, give users access and then activate your agent. To launch Agentforce (Default) on Slack, see Set Up and Manage Agentforce in Slack.
- Give Users Access to Agentforce (Default)
Give your employees access to the default Agentforce agent by assigning permissions to users.