Build an Agent Script-powered AI agent for some of Agentforce’s top use cases with the Agentforce implementation guide.
Using a Developer Edition org, you can create a customer-facing agent that answers questions from a knowledge base and escalates for further assistance. No endless clicking, just download the PDF and go!
Watch this video to learn about the Agentforce implementation guide.
Who is Makana Medical Devices?
Makana Medical Devices is a medical device company that develops, manufactures, and distributes a wide range of diagnostic, treatment, and patient monitoring instruments. They've already integrated generative AI into their Salesforce ecosystem and are now looking to build their first agents.
Makana’s Customer-Facing Agent Helps Customers Find Information Fast
Makana wants to increase their case deflection rate, their first contact resolution, and their CSAT by launching an external-facing agent that lives on their website. This agent is powered by Agentforce Data Libraries that ingests a PDF of information and answers questions. If the agent can’t answer a question, the agent creates a case so a human can step in to help.
Follow the Agent Development Cycle
Building agents is easy when planned correctly! Using our Agent Development Cycle, you can follow Makana through the major stages of development: from ideating the first use cases to supervising the agent after launch.
Our guides provide helpful frameworks for you to share your plans with your key stakeholders.
| Task | Customer Agents |
|---|---|
| Ideate Agents |
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| Build Agents |
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| Test Agents |
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| Deploy Agents |
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| Supervise Agents |
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