---
schema_version: "1"
id: 1381838e7c29c6df2ba1ec9222a234d86028708b5785a93031e4481ffb38dc28
title: Create Agents in Record Time with the Agentforce Implementation Guide
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_resources.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_resources.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 30cf919e59cb6b0ed9ae91e25df1ddd80a15d5bd93b80c4a3e6b638e843a3771
description: Build an Agent Script-powered AI agent for some of Agentforce’s top use cases with the Agentforce implementation guide.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Create Agents in Record Time with the Agentforce Implementation Guide

Build an Agent Script-powered AI agent for some of Agentforce’s top use cases with the Agentforce implementation guide.

Using a [Developer Edition org](https://www.salesforce.com/agentforce/dev-tools/), you can create a customer-facing agent that answers questions from a knowledge base and escalates for further assistance. No endless clicking, just download the PDF and go!

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="text-align:center;vertical-align:top;"><a href="http://sfdc.co/implement-customer-agents" target="_blank">Get the Customer-Facing Agents Guide</a></td></tr></tbody></table>

Watch this video to learn about the Agentforce implementation guide.

## Who is Makana Medical Devices?

Makana Medical Devices is a medical device company that develops, manufactures, and distributes a wide range of diagnostic, treatment, and patient monitoring instruments. They've already integrated [generative AI](https://www.salesforce.com/artificial-intelligence/what-is-generative-ai/) into their Salesforce ecosystem and are now looking to build their first agents.

## Makana’s Customer-Facing Agent Helps Customers Find Information Fast

Makana wants to increase their case deflection rate, their first contact resolution, and their CSAT by launching an external-facing agent that lives on their website. This agent is powered by Agentforce Data Libraries that ingests a PDF of information and answers questions. If the agent can’t answer a question, the agent creates a case so a human can step in to help.

## Follow the Agent Development Cycle

Building agents is easy when planned correctly! Using our Agent Development Cycle, you can follow Makana through the major stages of development: from ideating the first use cases to supervising the agent after launch.

![Agent Development Cycle](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/agent_lifecycle.png)

Our guides provide helpful frameworks for you to share your plans with your key stakeholders.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50.495049504950494%">
          <col style="width:49.504950495049506%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d204087e102">Task</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d204087e105">Customer Agents</th>

          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d204087e102 ">Ideate Agents</td>

            <td data-label="Customer Agents" class="slds-cell-wrap" style="vertical-align:top;" headers="d204087e105 ">
              <ul>
                <li>Identify your use case</li>

                <li>Define technical requirements</li>

                <li>Define agent guardrails</li>

                <li>Design your agent</li>

              </ul>
            </td>


          </tr>
          <tr class="">
            <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d204087e102 ">Build Agents</td>

            <td data-label="Customer Agents" class="slds-cell-wrap" style="vertical-align:top;" headers="d204087e105 ">
              <ul>
                <li>Set up your agent</li>

                <li>Create your agent from a template</li>

                <li>Customize subagents and actions</li>

              </ul>
            </td>


          </tr>
          <tr class="">
            <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d204087e102 ">Test Agents</td>

            <td data-label="Customer Agents" class="slds-cell-wrap" style="vertical-align:top;" headers="d204087e105 ">
              <ul>
                <li>Build your testing plan</li>

                <li>Manually test your agent in Agentforce Builder</li>

                <li>Batch test your agent in Agentforce Testing Center</li>

                <li>Troubleshoot agents</li>

              </ul>
            </td>


          </tr>
          <tr class="">
            <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d204087e102 ">Deploy Agents</td>

            <td data-label="Customer Agents" class="slds-cell-wrap" style="vertical-align:top;" headers="d204087e105 ">
              <ul>
                <li>Create an Omni-Channel Flow</li>

                <li>Launch your agent on channels</li>

              </ul>
            </td>


          </tr>
          <tr class="">
            <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d204087e102 ">Supervise Agents</td>

            <td data-label="Customer Agents" class="slds-cell-wrap" style="vertical-align:top;" headers="d204087e105 ">
              <ul>
                <li>Post-Deployment</li>

                <li>Root cause identification</li>

                <li>Prepare for improvement </li>

              </ul>
            </td>


          </tr>
        </tbody>
      </table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="text-align:center;vertical-align:top;"><a href="http://sfdc.co/implement-customer-agents" target="_blank">Get the Customer-Facing Agents Guide</a></td></tr></tbody></table>

#### See Also

- [Build a Voice-Enabled Agent with the Agentforce Voice Implementation Guide](https://help.salesforce.com/s/articleView?id=ai.agent_voice_implementation_guide.htm&release=264.0.0&type=5 "Take a voice-enabled Agentforce agent through the full lifecycle, from framing the use case to monitoring it in production, with the interactive Agentforce Voice Implementation Guide.")