The Get Product Details agent action retrieves structured details for a list of product IDs so that users can refine results and apply customer-specific filters during a Product Selection conversation in Agentforce.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer Editions of Revenue Cloud Advanced or Revenue Cloud Billing and Agentforce Employee Agent add-on. |
| User Permissions Needed | |
|---|---|
| See Common User Access for Standard Agent Actions. | |
| User Permissions Needed | |
|---|---|
| To execute actions in Employee agents: | See Manage Employee Agent Access |
| To run flows: | Run Flows |
Action Details
| API Name | GetProductDetails |
| Reference Action Type | Flow |
| Reference Action | Get Product Details |
| Does this action execute one or more prompt templates? | No |
| Required Setup | Quote Management with Agentforce |
The Get Product Details agent action uses a collection of product IDs to return attributes that can be used to answer follow-up queries or apply filters, such as waterproof rating, protocol support, or warranty period.
Input
- Product IDs – A list of 18-character Product2 record IDs.
Output
- Product Details – Structured list of details for the specified products.
- Is Successful – Boolean flag that indicates whether retrieval was successful.
- Error Message – String with error details when the action fails.
Guidelines and Considerations
- Always use this action after Find Products when you want to filter results.
- For best results, enable indexing and semantic search.